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Terms of Use and Delivery

This is a translation of the Latvian original. In case of any discrepancy, the Latvian version prevails.

These terms apply to purchases made in the Hunter online shop at huntersmokehouse.lv/veikals.html.

Effective from: 5 October 2026

01Seller

The goods are sold by SIA Hunter, registration number 40203656593, VAT number LV40203656593, registered address „Meirēnu Stūrīši”, Vecpiebalgas pagasts, Cēsu novads, LV-4122. Collection point for goods: „Lauras”, Taurene, Cēsu novads, LV-4119.

02Conclusion of the contract

The buyer selects the goods and the delivery method and confirms that they have read these terms. The purchase contract between the buyer and SIA Hunter is concluded at the moment the order is paid. After payment, the buyer receives a confirmation and an invoice at the e-mail address provided. The language of the contract is Latvian.

03Goods and prices

  • All prices are stated in euros (EUR) and include VAT.
  • The delivery charge is shown in the basket before payment and is added to the order total.
  • Each product shows the mandatory food information: ingredients (with allergens highlighted), net quantity, nutrition declaration, storage conditions, use-by/best-before date and producer. Photographs are for illustration purposes only.
  • If, after payment, it turns out that an item is unavailable, we will contact the buyer and agree on a replacement or refund the amount paid within 14 days.

04Payment

Payment is made by payment card (Visa, Mastercard, etc.), Apple Pay or Google Pay via the payment service provider Stripe. Card details are entered on Stripe's secure payment page; SIA Hunter does not have access to them and does not store them.

05Delivery

  • We deliver to Latvia, Lithuania and Estonia. The buyer selects the delivery country in the basket; the available methods and prices are shown in the basket before payment.
  • Parcel locker or pickup point — Omniva, DPD or Venipak. When the parcel has been handed over to the carrier, the buyer receives an e-mail with a tracking number. When the parcel is in the parcel locker, the carrier sends a text message with the door code.
  • Venipak courier to your door — the buyer enters the delivery address on the payment page. The courier will phone before delivery.
  • Collection on site — „Lauras”, Taurene, Cēsu novads, LV-4119, free of charge. The collection time is arranged by phone.
  • We hand the parcel over to the carrier within 1–3 working days of payment. Delivery within Latvia usually takes 1–2 working days, and to Lithuania and Estonia 2–4 working days. If delivery is delayed, we will inform the buyer.

06Right of withdrawal

The consumer has the right to withdraw from the contract within 14 days of the day on which the goods are received, without giving any reason (Cabinet of Ministers Regulation No. 255 “Regulations on Distance Contracts” (MK noteikumi Nr. 255 „Noteikumi par distances līgumu”)).

The right of withdrawal does not apply to:

  • sealed (hermetically packaged) food products which are not suitable for return due to health protection or hygiene reasons, if the packaging has been opened or damaged after delivery;
  • goods which are liable to deteriorate rapidly or have a short shelf life.

To exercise the right of withdrawal, please send us a notice within 14 days to hunter.taurene@gmail.com, stating the order number, your first name and surname and that you are withdrawing from the contract. You may use the withdrawal form annexed to Cabinet of Ministers Regulation No. 255, but this is not mandatory. Unopened goods must be returned within 14 days of sending the notice. The cost of returning the goods is borne by the buyer.

We will refund the amount paid, including the original delivery costs (up to the cost of the cheapest delivery method offered), within 14 days of receiving the withdrawal notice, using the same means of payment. We may withhold the refund until we have received the goods back.

07Quality and complaints

  • If an item is damaged, does not match its description or the parcel has been damaged in transit, please contact us as soon as possible and, if possible, attach photographs. This will help us resolve the situation more quickly.
  • A complaint about goods not conforming to the terms of the contract may be submitted in accordance with the Consumer Rights Protection Law (Patērētāju tiesību aizsardzības likums). For food products, non-conformity is assessed within the product's shelf life.
  • We respond to complaints within 15 working days. If a complaint is justified, we will replace the item or refund its price.

08Personal data

We process the data required to fulfil your order in accordance with our Privacy and Cookie Policy.

09Dispute resolution

We aim to resolve disputes through negotiation. If no agreement can be reached, the consumer may contact the Consumer Rights Protection Centre (PTAC) or the Consumer Dispute Resolution Commission. In cross-border disputes, assistance is provided by the European Consumer Centre Latvia. Disputes that cannot be resolved out of court are heard by the courts of the Republic of Latvia.

10Changes to the terms

We may amend these terms. An order is governed by the terms in force at the time of payment.